- All orders are fulfilled Monday-Friday excluding weekends and holidays.
- For standard shipping orders are shipped within 5-7 business days after purchase.
- We are not responsible for unexpected delays caused by circumstances due to courier or weather conditions.
- You will receive tracking information on the day your order is shipped. Please allow 24 hours for your tracking information to update.
WRONG ADDRESS/REROUTED PACKAGE
- We are only able to ship to the address you indicated, please ensure that that the address indicated at check out is correct.
- If an address is entered in error please email us immediately. Once orders are shipped no changes can be made.
- If the wrong address is entered and the package is returned to It's Chic by Chantele, a new shipment fee will be accessed before reshipment.
- We do not manually input shipping addresses. Shipping address are exported from one database to another. Please ensure shipping addresses are correct upon receiving order confirmation email.
- If your tracking information indicates package delivered and you believe it is in error please contact your local post office.